Frequently Asked Questions

1. Do you offer dial-up Internet connectivity?
2. Can I host a commercial website?
3. Do you offer web design, website maintenance, and website programming services?
4. Do you place banner advertisements on my website?
5. What kind of server equipment do you use?
6. How quickly will my account be set up after I sign up?
7. What if I order a new web hosting account, but I don't hear from you. What should I do?
8. What kind of network connectivity does your facility have?
9. Is my Macintosh computer compatible with your hosting plan?
10. Do you provide technical support?
11. What kind of backup power technology is installed?
12. How does JNSWebHosting handle system backups?
13. Can you recover my website data from your system backups?
14. Do you allow adult websites?
15. What does JNSWebHosting consider policy violations?
16. What is your scripting usage policy?
17. How much disk space and bandwidth do I get with my JNSWebHosting account? Is that enough?
18. How many email addresses do I get with my account?
19. Do log files and email count toward my disk space allotment?
20. Do you support FrontPage? Does it cost extra?
21. Can I password protect directories?
22. Do you provide website traffic stats? How much does that cost?
23. Can I use custom CGI (Common Gateway Interface) scripts?
24. Do you support ASP (active server pages)?
25. Do you support PERL?
26. Do you support PHP?
27. Do you support Cold Fusion?
28. Where do I upload script files? Do you provide a personal CGI directory?
29. Do you support XML (Extensible Markup Language)?
30. Do you support Java applets, Shockwave and Flash?
31. Do you support databases?
32. Do you support MS SQL 7/2000?
33. Can I telnet to my account?
34. Do you support streaming audio/video?
35. Will I have unlimited access to update my website?
36. Do you support SSL?
37. What are JNSWebHosting's DNS (domain name server) names?
38. How do I transfer my domain name to JNSWebHosting?
39. Is there a fee for domain transfer?
40. Can I transfer an international domain name to JNSWebHosting?

1. Do you offer dial-up Internet connectivity?
   No, we do not offer any Internet connectivity services. We focus 100% of our business on providing affordable web hosting services.
   
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2. Can I host a commercial website?
   Yes, JNSWebHosting can host your commercial website.
   
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3. Do you offer web design, website maintenance, and website programming services?
   Yes, we do offer web design, site maintenance or programming services. Our staff is focused 100% on providing all of our customers needs.
   
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4. Do you place banner advertisements on my website?
   No, we do not place any forced advertisements on your website.
   
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5. What kind of server equipment do you use?
   
   • 2Ghz Pentium 4
   • 1 GB RAM
   • Windows 2000 server

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6. How quickly will my account be set up after I sign up?
   Accounts are processed within 5 minutes of completing our sign up form. Your welcome letter, instructions, username and password, temporary IP address and FTP access will be established within one hour, and you can start uploading your website then. 
   
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7. What if I order a new web hosting account, but I don't hear from you. What should I do?
   If you do not receive an email from us within one hour of signing up, please contact sales. If possible, please include your confirmation number, domain name and contact information in your email.
   
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8. What kind of network connectivity does your facility have?
   We have redundant OC3 45Mbit connectivity from Tier 1 providers UUnet.
   
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9. Is my Macintosh computer compatible with your hosting plan?
   Our web servers use standard FTP (file transfer protocol). Therefore, you can build your site on any Macintosh or PC and use FTP to upload your website files to the live web server. Alternatively, we also support publishing your website using FrontPage, Macromedia Dreamweaver, Adobe GoLive and other site creation software.
   
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10. Do you provide technical support?
    Yes, we provide 24/7 technical support via email only. No phone support is available.
    
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11. What kind of backup power technology is installed?
    We have UPS battery backup, in addition to a diesel backup generator, which will keep your website up until normal power is restored.
    
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12. How does JNSWebHosting handle system backups?
    We create daily tape backups of our system with full backups weekly for disaster recovery purposes. We recycle the tapes and store them offsite with a monthly tape rotation.
    
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13. Can you recover my website data from your system backups?
    No. The purpose of our system backups is for disaster recovery in the event of a system failure. We do not provide copies of files lost or deleted as a result of customer error. We suggest that customers keep up-to-date backup copies of their website for this purpose.
    
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14. Do you allow adult websites?
    Yes, we allow adult websites, but there are certain limitations. For more information, please refer to our Usage Policy.
    
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15. What does JNSWebHosting consider policy violations?
    JNSWebHosting prohibits sites engaged in illegal activities, Internet abuse, systems abuse and certain forms of adult content. For additional details, please read our Usage Policy.
    
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16. What is your scripting usage policy?
    JNSWebHosting reserves the right to remove any executable file(s) or scripts, which we deem are harming the server environment and/or affecting other customers' website performance. JNSWebHosting is not liable for any system faults or unintentional deletes of CGI files due to mishaps, system failure or acts of God. Maintaining backup copies of website files, scripts, and associated files is the responsibility of the site owner. For more information, please refer to our Usage Policy.
    
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17. Is this enough disk space and bandwidth?
     The average web page is about 50 kilobytes (including images), so 100 MB is equivalent to over 2,000 web pages and 5 GB of transfer is equivalent to about 100,000 users visiting your web pages each month.
    
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18. How many email addresses do I get with my account?
    The number of email accounts vary with each plan.  Your email account will include forwarding, catch-all email address and one autoresponder.
    
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19. Do log files and email count toward my disk space allotment?
    No, your log files and email messages do not count toward your total disk space.
    
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20. Do you support FrontPage? Does it cost extra?
    Yes, we support FrontPage 2002 extensions. FrontPage 2002 is backward compatible with older FrontPage versions. There is no cost for this service. 
    
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21. Can I password protect directories?
    Yes, you can password protect any or all of your directories 
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22. Do you provide website traffic stats? How much does that cost?
    Yes, we provide access to website traffic stats for all our clients. There is $2.50/month charge for this service.
    
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23. Can I use custom CGI (Common Gateway Interface) scripts?
    Yes, we allow you to upload and run your own custom CGI scripts.
    
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24. Do you support ASP (active server pages)?
    Yes, we provide support for ASP
    
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25. Do you support PERL?
    Yes, we support PERL 5.
    
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26. Do you support PHP?
    Yes, we support PHP 4.
    
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27. Do you support ColdFusion?
    Yes, we do provide support for ColdFusion.
    
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28. Where do I upload script files? Do you provide a personal CGI directory?
    You can place script files in any directory on your site. We provide a personal CGI directory for your PERL cgi scripts.
    
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29. Do you support XML (Extensible Markup Language)?
    Yes, we do provide support for XML.
    
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30. Do you support Java applets, Shockwave and Flash?
    Yes, we support all services that run on the client-side.
    
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31. Do you support databases?
    Yes, we provide support for databases.
    
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32. Do you support MS SQL 7/2000?
    Yes, we do provide support for MS SQL 7/2000.
    
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33. Can I telnet to my account?
    No, for security reasons we do not allow anyone direct server access through telnet.
    
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34. Do you support streaming audio/video?
    Our systems support streaming media over HTTP (hypertext transfer protocol). By using HTTP streaming, you can stream media without paying any additional monthly hosting costs for licensing expensive streaming media servers, such as Real Audio servers.
    
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35. Will I have unlimited access to update my website?
    Yes, you have unlimited 24/7 access to update your website.
    
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36. Do you support SSL?
    Yes, we offer shared SSL on all accounts.
    
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37. What are JNSWebHosting's DNS (domain name server) names?
    

    Primary DNS:		ns1.jnswebhosing.net		216.37.76.48
    Secondary DNS:		ns2.jnswebhosting.net		216.37.76.49

    
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38. How do I transfer my domain name to JNSWebHosting?
    To transfer a domain name to JNSWebHosting, follow the instructions below:
    
    
    1. Enter the domain name you wish to transfer on the first page of our signup form.
       
       
    2. After placing your order, you will need to update your domain name's DNS (domain name server) information with your Domain Registrar. We provide detailed transfer instructions in our Control Panel.
       
       
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39. Is there a fee for domain transfer?
    Yes, there is a $15 fee for domain transfer (some extension are higher).  However this does include the addition of 1 year extension. 
    
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40. Can I transfer an international domain name?
    Yes, we can host any domain name from anywhere in the world. 
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